Seagate ST39175LW Instrukcja Naprawy Pobierz pdf (Strona 143)

Chapter 10, Troubleshooting 129

Important Notes

Contacting VERITAS Customer Support

Before calling customer support, please gather as much log information as possible. Be

sure to have the following information ready:

◆ NetBackup version

◆ Operating system version of the NetBackup master and media server and NetBackup

ServerFree Agent client

◆ Note whether or not the action that failed had ever worked, and whether the problem

is repeatable

◆ Log information

Important Notes

◆ The disk containing the client’s data (the files to back up) must be a SCSI or Fibre

Channel device if you are using offhost backup (NetBackup Media Server or

Third-Party Copy Device).

◆ The disk containing the client’s data must be visible to both the NetBackup client and

the NetBackup media server if you are using offhost backup. The disk can be

connected through SCSI or fibre channel.

◆ For offhost backup, a disk device must be able to return its SCSI serial number in

response to a serial-number inquiry (serialization), or the disk must support SCSI

Inquiry Page Code 83.

◆ When configuring offhost backup (Third-Party Copy Device or NetBackup Media

Server), a particular storage unit or group of storage units must be specified for the

policy—do not choose Any_available. For offhost backup configuration instructions,

refer to “Configuring a Backup Method” in the “NetBackup Configuration” chapter.

◆ The storage_unit_name portion of a mover.conf.storage_unit_name file name

must exactly match the actual storage unit name (such as nut-4mm-robot-tl4-0)

that you have defined for the policy. See “Naming the Mover File” on page 64 for help

creating a mover.conf.storage_unit_name file.

Similarly, the policy_name portion of a mover.conf.policy_name file name must

match the actual name of the policy that the third-party copy device is to be associated

with.

◆ For the TimeFinder, ShadowImage, or BusinessCopy frozen image methods, the

client data must reside in a device group, with the data on the primary disk and

synchronized with a mirror disk. Assistance from the disk array vendor may also be

required. Refer to the chapter titled “Extended Frozen Image Services (Array

Integration Option).”

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Seagate ST39175LW Instrukcja Naprawy Strona 143