Seagate ST31230N/ND Przewodnik Instalacji Pobierz pdf (Strona 145)

Configuring the Meridian 1 Option 11 switch 10-11

Adding virtual ACD agents on the Option 11 switch

Standard 1.0 Option 11 EC Installation and Maintenance Guide November 1999

For example,

Agent 1 Key 0 ACD 3650 3800

Key 1 SCN 2800

Agent 2 Key 0 ACD 3650 3801

Key 1 SCN 2801

For both agents, 3650 is the primary ACD queue and is put in

the channel allocation table.

• 3800 and 3801 are the agent position IDs and must be

unique.

• 2800 and 2801 are the channel DNs and are put in the

channel allocation table.

KEY 1 SCN zzzz Define key 1 as a single-call

non-ringing DN key (SCN-DN).

You will also use the DN zzzz

when configuring the Channel

DN in the Channel Allocation

Table. See “System status and

maintenance” in your

System

Administration Guide

(NTP 555-7001-301)

KEY 2 MSB Define key 2 as a Make Set

Busy key.

KEY 3 NRD Define key 3 as a Not Ready

key.

KEY 4 RLS Define key 4 as a Release key.

KEY 6 TRN Define key 6 as a Transfer key.

KEY 7 AO3

(letter “O”)

Define key 7 as a Conference

key.

<cr> Press carriage return to get to

the end of the overlay. (The

prompt REQ comes up.)

If you are finished adding

agents, enter

****

to exit.

To add another agent, return to

the top of the table.

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Seagate ST31230N/ND Przewodnik Instalacji Strona 145