Seagate ST31230N/ND Przewodnik Instalacji Pobierz pdf (Strona 222)

15-8 Troubleshooting operational problems

Voice card/channel problems

Standard 1.0 Option 11 EC Installation and Maintenance Guide November 1999

What to do if channel

status is “Idle” but

cannot be acquired

If the channel status is “Idle” but the channel cannot be

acquired, follow these steps.

2 Verify the connection of the network loop interface

voice cable on both the EC 11 and the switch.

3 The Channel Allocation Table data must match the

SCN DN on KEY 1 of each ACD agent as follows:

Meridian Mail

Meridian 1

Configuration

Primary (voice

messaging) DN

Primary ACD queue

Routing Address ACD agent TN

Channel DN Agent SCN

4 Ensure that the Meridian 1 agents are enabled.

5 Ensure that the MGate card is enabled, if applicable.

Step Action

1 Check the status of the channels.

2 Check the SEER printout for messages related to

that channel.

3 Take the appropriate action for that SEER.

4 Disable/reenable the channel on the Meridian 1

switch.

5 Verify that the network cable is connected to the

correct port.

6 Verify that the VASID in the Meridian 1 configuration

record matches the VASID in the Meridian Mail ACD

queue.

7 Verify correct data entry for the VSDN table and

Channel Allocation table data entry.

8 If the procedures are unsuccessful, record detailed

information and contact your Nortel support

organization.

1 2 ... 217 218 219 220 221 222 223 224 225 226 227 ... 271 272

Brak uwag

Seagate ST31230N/ND Przewodnik Instalacji Strona 222